FREE ONLINE TRAINING: Communication Skills
COMMUNICATION SKILLS TRAINING
The Halifax Chamber of Commerce is working hard to provide our members with resources, information and value. We are pleased to offer a round of FREE online training programs to help grow your business. This program is offered to businesses, managers, and employees at zero cost as a benefit of your membership.
TRAINING OVERVIEW:
Communication Skills training is a 12 week program that will start on Tuesday September 28, 2021 and take place once per week every TUESDAY from 9:00 am - 12:00 pm.
These training sessions are in high demand with our members. Please consider your schedule beforehand and only register if you are 100% committed to fully participating in this training. This is a 40 hour course and you will be required to participate in 80% of the sessions in order to receive the certificate.
-
This training is for members only. Future members interested in joining, please contact Cindy Mann, Membership Sales Manager: cindy@halifaxchamber.com
-
There are only 12 spaces available for this session – if the session is full, please add yourself to the waitlist, you will be contacted only if a spot opens up.
-
We are limiting this training to 1 employee representative per membership in order to allow more members the opportunity to participate.
TRAINING TIMELINE:
-
Once the training session is full, you will be contacted with the required forms (Participant Agreement and Service Registration Intake Form) which must be completed in full and returned by the specified date or you will lose your spot.
-
On the Participant Agreement you will be required to include deposit information. You will only be charged for the $100 deposit if you miss more than 80% of the sessions.
-
Once you return your forms, your contact information will be provided to your trainer and they will contact you to complete an Individual Needs Assessment to ensure this training is the right fit for you and your business.
-
Your trainer will then become your point of contact for the training and they will provide you with the information on how to join the sessions each week.
PARTICIPANT REQUIREMENTS:
-
The program must be taken on a computer, laptop, or tablet, no phones.
-
Participants must have an Internet connection, hardwired preferred vs wi-fi, high speed no dial up.
-
Headset or earbuds and must have a webcam. If no webcam, in-laptop video participation is a requirement.
-
Participants must display video; required to ensure the connection to the instructor and other participants.
-
A quiet place to focus is required, free of distractions.
*The above are critically important not only for the success of individual participants but also the success of the entire group.
COMMUNICATION SKILLS TRAINING
Communication Skills
- Define communication
- Develop an understanding of the communication process
- Identify the importance of verbal/non-verbal communication
- Describe the characteristics/qualities of an effective communicator
- Identify the breakdowns and failures in communication
- Identify your communication style
- Describe active/passive listening
- Develop strategies to enhance your communication at work
- Practice Active Listening
- Define trust
- Recognize the role and impact of trust
- Analyze a trust tax and trust dividend
- List the five waves of trust
- Apply the 13 behaviors of a high trust leader
- Define vulnerability-based trust
- Identify the impact of different generations working together in the workplace
- Explain how a generation is defined
- List the four generations currently in the workplace and list the dominant characteristics of each generation
- Define a company’s “generational personality”
- Apply guiding principles to improve working relationships
- Develop effective briefings
- The “how” of tool box meetings
- “How to communicate” both efficiently
- Design practices to improve and enhance meetings
- Identify the need for a difficult conversation
- Recognize the reasons for avoidance
- Apply a method to develop a difficult conversation
- Evaluate the outcome of a difficult conversation
- Describe the art of intentional dialogue
- Identify the current language of appreciation and celebration in the workplace
- Explain the purpose of showing appreciation in the workplace
- Identify and apply the five languages of appreciation
ABOUT THE TRAINER:
Kathy Stanford, Owner, Performance View Business Solutions
Kathy is owner of The Performance View Business Solutions. She provides customized training solutions and executive coaching to employees and workplaces in Nova Scotia as well as across Canada.
- Certified Executive Coach (Royal Roads University), Victoria, B.C.
- Certificate in Adult Education (Dalhousie University)
- An authorized Partner with Wiley Learning Solutions
- Certified in the Everything DiSC® suite of products
- Member of the Association of Workplace Educators of Nova Scotia, Halifax Chamber of Commerce, Centre for Women in Business, Toastmasters International, and the International Coach Federation
Kathy is passionate about developing people and improving organizational success leading to more effective workplace performance and employee satisfaction.
Date and Time
Tuesday Sep 28, 2021
9:00 AM - 12:00 PM ADT
Starting Tuesday September 28, 2021
12 Week Course
9:00 am - 12:00 pm every TUESDAY
Location
ONLINE VIA ZOOM
Fees/Admission
FREE FOR MEMBERS ONLY
$100 Deposit information is required (only to be charged if you miss more than 80% of the sessions)
Contact Information
Sandra Thomson, Event Coordinator
Send Email