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VERSION:2.0
PRODID:-//ChamberMaster//Event Calendar 2.0//EN
METHOD:PUBLISH
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CALSCALE:GREGORIAN
BEGIN:VEVENT
DTSTART:20210928T120000Z
DTEND:20210928T150000Z
X-MICROSOFT-CDO-ALLDAYEVENT:FALSE
SUMMARY:FREE ONLINE TRAINING: Communication Skills
DESCRIPTION:COMMUNICATION SKILLS TRAINING\n\n\n\nThe Halifax Chamber of Commerce is working hard to provide our members with resources\, information and value. We are pleased to offer a round of FREE online training programs to help grow your business. This program is offered to businesses\, managers\, and employees at zero cost as a benefit of your membership. \n\n \nTRAINING OVERVIEW:\n\n\nCommunication Skills training is a 12 week program that will start on Tuesday September 28\, 2021 and take place once per week every TUESDAY from 9:00 am - 12:00 pm.\n\n\n\nThese training sessions are in high demand with our members. Please consider your schedule beforehand and only register if you are 100% committed to fully participating in this training. This is a 40 hour course and you will be required to participate in 80% of the sessions in order to receive the certificate.\n\n \n\n \n This training is for members only. Future members interested in joining\, please contact Cindy Mann\, Membership Sales Manager: cindy@halifaxchamber.com \n \n \n There are only 12 spaces available for this session if the session is full\, please add yourself to the waitlist\, you will be contacted only if a spot opens up.\n \n \n We are limiting this training to 1 employee representative per membership in order to allow more members the opportunity to participate.\n\n \n \n\n\n\nTRAINING TIMELINE:\n\n\n \n Once the training session is full\, you will be contacted with the required forms (Participant Agreement and Service Registration Intake Form) which must be completed in full and returned by the specified date or you will lose your spot.\n \n \n On the Participant Agreement you will be required to include deposit information. You will only be charged for the $100 deposit if you miss more than 80% of the sessions.\n \n \n Once you return your forms\, your contact information will be provided to your trainer and they will contact you to complete an Individual Needs Assessment to ensure this training is the right fit for you and your business.\n \n \n Your trainer will then become your point of contact for the training and they will provide you with the information on how to join the sessions each week.\n\n \n \n\n\n\nPARTICIPANT REQUIREMENTS:\n\n\n \n The program must be taken on a computer\, laptop\, or tablet\, no phones. \n \n \n Participants must have an Internet connection\, hardwired preferred vs wi-fi\, high speed no dial up.\n \n \n Headset or earbuds and must have a webcam. If no webcam\, in-laptop video participation is a requirement.\n \n \n Participants must display video\; required to ensure the connection to the instructor and other participants.\n \n \n A quiet place to focus is required\, free of distractions.\n \n\n\n*The above are critically important not only for the success of individual participants but also the success of the entire group.\n\n \n\n\nCOMMUNICATION SKILLS TRAINING \n\nCommunication Skills\n\n\n Define communication\n Develop an understanding of the communication process\n Identify the importance of verbal/non-verbal communication\n Describe the characteristics/qualities of an effective communicator\n Identify the breakdowns and failures in communication\n Identify your communication style\n\nActive Listening\n\n\n Describe active/passive listening\n Develop strategies to enhance your communication at work\n Practice Active Listening\n\nBuilding Trust in the Workplace\n\n\n Define trust\n Recognize the role and impact of trust\n Analyze a trust tax and trust dividend\n List the five waves of trust\n Apply the 13 behaviors of a high trust leader\n Define vulnerability-based trust\n\n Generational Differences\n\n\n Identify the impact of different generations working together in the workplace\n Explain how a generation is defined\n List the four generations currently in the workplace and list the dominant characteristics of each generation\n Define a company's "generational personality"\n Apply guiding principles to improve working relationships\n\nTechniques for Effective Meetings\n\n\n Develop effective briefings\n The "how" of tool box meetings\n "How to communicate" both efficiently\n Design practices to improve and enhance meetings\n\nDifficult Conversations\n\n\n Identify the need for a difficult conversation\n Recognize the reasons for avoidance\n Apply a method to develop a difficult conversation\n Evaluate the outcome of a difficult conversation\n Describe the art of intentional dialogue\n\nLanguage of Appreciation and Celebration in the Workplace\n\n\n Identify the current language of appreciation and celebration in the workplace\n Explain the purpose of showing appreciation in the workplace\n Identify and apply the five languages of appreciation\n\n\n\n\n\n \n\nABOUT THE TRAINER:\n\n\n\nKathy Stanford\, Owner\, Performance View Business Solutions\n\nKathy is owner of The Performance View Business Solutions. She provides customized training solutions and executive coaching to employees and workplaces in Nova Scotia as well as across Canada. \n\n\n Certified Executive Coach (Royal Roads University)\, Victoria\, B.C.\n Certificate in Adult Education (Dalhousie University)\n An authorized Partner with Wiley Learning Solutions\n Certified in the Everything DiSC suite of products\n Member of the Association of Workplace Educators of Nova Scotia\, Halifax Chamber of Commerce\, Centre for Women in Business\, Toastmasters International\, and the International Coach Federation\n\n\nKathy is passionate about developing people and improving organizational success leading to more effective workplace performance and employee satisfaction.
X-ALT-DESC;FMTTYPE=text/html:COMMUNICATION SKILLS TRAINING
\n\n
\nThe Halifax Chamber of Commerce is working hard to provide our members with resources\, information and value. We are pleased to offer a round of \;FREE \;online training programs to help grow your business. This program is offered to businesses\, managers\, and employees at zero cost as a benefit of your membership. \;
\n\n
\;\nTRAINING OVERVIEW:
\n
\nCommunication Skills \;training is a \;12 week program that will start on Tuesday September 28\, 2021 \;and take place once per week every TUESDAY from 9:00 am - 12:00 pm.
\n
\nThese training sessions are in high demand with our members. \;Please consider your schedule beforehand and only register if you are 100% committed to fully participating in this training. This is a 40 hour course and you will be required to participate in 80% of the sessions in order to receive the certificate.
\n \;\n\n - \n
This training is for members only. Future members interested in joining\, please contact Cindy Mann\, Membership Sales Manager: cindy@halifaxchamber.com
\n \n - \n
There are only 12 spaces available for this session &ndash\; if the session is full\, please add yourself to the waitlist\, you will be contacted only if a spot opens up.
\n \n - \n
We are limiting this training to 1 employee representative per membership in order to allow more members the opportunity to participate.
\n \;
\n \n
\n\n
\nTRAINING TIMELINE:
\n\n\n - \n
Once the training session is full\, you will be contacted with the required forms (Participant Agreement and Service Registration Intake Form) which must be completed in full and returned by the specified date or you will lose your spot.
\n \n - \n
On the Participant Agreement you will be required to include deposit information. You will only be charged for the $100 deposit if you miss more than 80% of the sessions.
\n \n - \n
Once you return your forms\, your contact information will be provided to your trainer and they will contact you to complete an Individual Needs Assessment to ensure this training is the right fit for you and your business.
\n \n - \n
Your trainer will then become your point of contact for the training and they will provide you with the information on how to join the sessions each week.
\n \;
\n \n
\n\n
\nPARTICIPANT REQUIREMENTS:
\n\n\n - \n
The program must be taken on a computer\, laptop\, or tablet\, no phones.
\n \n - \n
Participants must have an Internet connection\, hardwired preferred vs wi-fi\, high speed no dial up.
\n \n - \n
Headset or earbuds and must have a webcam. If no webcam\, in-laptop video participation is a requirement.
\n \n - \n
Participants must display video\; required to ensure the connection to the instructor and other participants.
\n \n - \n
A quiet place to focus is required\, free of distractions.
\n \n
\n\n*The above are critically important not only for the success of individual participants but also the success of the entire group.
\n \;
\n\n
\nCOMMUNICATION SKILLS TRAINING \;
\n\nCommunication Skills
\n\n\n - Define communication
\n - Develop an understanding of the communication process
\n - Identify the importance of verbal/non-verbal communication
\n - Describe the characteristics/qualities of an effective communicator
\n - Identify the breakdowns and failures in communication
\n - Identify your communication style
\n
\nActive Listening\n\n\n - Describe active/passive listening
\n - Develop strategies to enhance your communication at work
\n - Practice Active Listening
\n
\nBuilding Trust in the Workplace\n\n\n - Define trust
\n - Recognize the role and impact of trust
\n - Analyze a trust tax and trust dividend
\n - List the five waves of trust
\n - Apply the 13 behaviors of a high trust leader
\n - Define vulnerability-based trust
\n
\n \;Generational Differences\n\n\n - Identify the impact of different generations working together in the workplace
\n - Explain how a generation is defined
\n - List the four generations currently in the workplace and list the dominant characteristics of each generation
\n - Define a company&rsquo\;s &ldquo\;generational personality&rdquo\;
\n - Apply guiding principles to improve working relationships
\n
\nTechniques for Effective Meetings\n\n\n - Develop effective briefings
\n - The &ldquo\;how&rdquo\; of tool box meetings
\n - &ldquo\;How to communicate&rdquo\; both efficiently
\n - Design practices to improve and enhance meetings
\n
\nDifficult Conversations\n\n\n - Identify the need for a difficult conversation
\n - Recognize the reasons for avoidance
\n - Apply a method to develop a difficult conversation
\n - Evaluate the outcome of a difficult conversation
\n - Describe the art of intentional dialogue
\n
\nLanguage of Appreciation and Celebration in the Workplace\n\n\n - Identify \;the current language of appreciation and celebration in the workplace
\n - Explain the purpose of showing appreciation in the workplace
\n - Identify and apply the five languages of appreciation
\n
\n\n\n
\n\n \;
\n\nABOUT THE TRAINER:
\n\n
\n\nKathy Stanford\, Owner\, Performance View Business Solutions
\n\nKathy is owner of The Performance View Business Solutions. \;She provides customized training solutions and executive coaching to employees and workplaces in Nova Scotia as well as across Canada. \;
\n\n\n - Certified Executive Coach (Royal Roads University)\, Victoria\, B.C.
\n - Certificate in Adult Education (Dalhousie University)
\n - An authorized Partner with Wiley Learning Solutions
\n - Certified in the Everything DiSC®\; suite of products
\n - Member of the Association of Workplace Educators of Nova Scotia\, Halifax Chamber of Commerce\, Centre for Women in Business\, Toastmasters International\, and the International Coach Federation
\n
\n\nKathy is passionate about developing people and improving organizational success leading to more effective workplace performance and employee satisfaction.
\n
\n
\n
\n
\n
LOCATION:ONLINE VIA ZOOM
UID:e.2481.3462
SEQUENCE:3
DTSTAMP:20260514T165710Z
URL:https://business.halifaxchamber.com/events/details/free-online-training-communication-skills-09-28-2021-3462
END:VEVENT
END:VCALENDAR