Preference will be given to members. Future members interested in joining the Halifax Chamber of Commerce, please contact Cindy Mann at: cindy@halifaxchamber.com
There are only 12 spaces available for this session – if the session is full, please add yourself to the waitlist, you will be contacted only if a spot opens up.
We are limiting this training to 1 employee representative per membership in order to allow more members the opportunity to participate.
Once the training session is full, you will be contacted with the required forms Service Registration Intake Form which must be completed in full and returned by the specified date or you will lose your spot.
Once you return your forms, your contact information will be provided to your trainer and they will contact you to complete an Individual Needs Assessment to ensure this training is the right fit for you and your business.
Your trainer will then become your point of contact for the training and they will provide you with the information on how to join the sessions each week.
The program must be taken on a computer, laptop, or tablet, no phones.
Participants must have an Internet connection, hardwired preferred vs wi-fi, high speed no dial up.
Headset or earbuds and must have a webcam. If no webcam, in-laptop video participation is a requirement.
Participants must display video; required to ensure the connection to the instructor and other participants.
A quiet place to focus is required, free of distractions.
*The above are critically important not only for the success of individual participants but also the success of the entire group.
“While consumers have always had the ability to vote with their feet, or with their wallets, they now have more power to influence not only what they buy, but also what others buy. Empowered by social networks and digital devices, consumers are increasingly dictating when, where and how they engage with brands”. - Deloitte
In this course you will be able to learn and practice:
- How to create service standards for an excellent customer experience?
- Developing strategies for communicating effectively with current and potential customers.
- Managing difficult customer situations.
- Create the best customer service that helps your business thrive in the years to come.
Thursday Sep 29, 2022
9:00 AM - 1:00 PM ADT
Starting Thursday, September 29, 2022
10 Week Course
9:00 am - 1:00 pm on every Thursday
ONLINE VIA ZOOM
FREE
PREFERENCE WILL BE GIVEN TO MEMBERS
Neha Bhojwani, Event Coordinator
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Printed courtesy of www.halifaxchamber.com – Contact the Halifax Chamber of Commerce for more information.
32 Akerley Blvd Suite 100, Dartmouth, NS B3B 1N1 – (902) 468-7111 – info@halifaxchamber.com