BEGIN:VCALENDAR
VERSION:2.0
PRODID:-//ChamberMaster//Event Calendar 2.0//EN
METHOD:PUBLISH
X-PUBLISHED-TTL:P3D
REFRESH-INTERVAL:P3D
CALSCALE:GREGORIAN
BEGIN:VEVENT
DTSTART:20210420T120000Z
DTEND:20210420T150000Z
X-MICROSOFT-CDO-ALLDAYEVENT:FALSE
SUMMARY:FREE ONLINE TRAINING: Customer Service
DESCRIPTION:ONLY TWO SPOTS LEFT! REGISTER TODAY!\n\n\n\nThe Halifax Chamber of Commerce is working hard to provide our members with resources\, information and value. We are pleased to offer a round of FREE online training programs to help grow your business. This program is offered to businesses\, managers\, and employees at zero cost as a benefit of your membership. \n\n \nTRAINING OVERVIEW:\n\n\nCustomer Service training is a 12 week program that will start on Tuesday April 20th and take place once per week every TUESDAY from 9:00 am - 12:00 pm. These training sessions are in high demand with our members. Please only register if you are 100% committed to fully participating in this training. You will be required to participate in 80% of the sessions in order to receive the certificate.\n\n \n\n \n This training is for members only. Future members interested in joining\, please contact Cindy Mann\, Membership Sales Manager: cindy@halifaxchamber.com \n \n \n There are only 12 spaces available for this session if the session is full\, please add yourself to the waitlist\, you will be contacted only if a spot opens up.\n \n \n We are limiting this training to 1 employee representative per membership in order to allow more members the opportunity to participate.\n\n \n \n\n\n\n\n\nTRAINING TIMELINE:\n\n\n \n Once the training session is full\, you will be contacted with the required forms (Participant Agreement and Service Registration Intake Form) which must be completed in full and returned by the specified date or you will lose your spot.\n \n \n On the Participant Agreement you will be required to include deposit information. You will only be charged for the $100 deposit if you miss more than 80% of the sessions.\n \n \n Once you return your forms\, your contact information will be provided to your trainer and they will contact you to complete an Individual Needs Assessment to ensure this training is the right fit for you and your business.\n \n \n Your trainer will then become your point of contact for the training and they will provide you with the information on how to join the sessions each week.\n\n \n \n\n\n\n\n\nPARTICIPANT REQUIREMENTS:\n\n\n \n The program must be taken on a computer\, laptop\, or tablet\, no phones. \n \n \n Participants must have an Internet connection\, hardwired preferred vs wi-fi\, high speed no dial up.\n \n \n Headset or earbuds and must have a webcam. If no webcam\, in-laptop video participation is a requirement.\n \n \n Participants must display video\; required to ensure the connection to the instructor and other participants.\n \n \n A quiet place to focus is required\, free of distractions.\n \n\n\n*The above are critically important not only for the success of individual participants but also the success of the entire group.\n\n \n\n\nCUSTOMER SERVICE TRAINING \n\nImportance of Exceptional Customer Service\n\n\n The Growing Power of Consumer\n Customer Needs\n Quality Service\n Customer Value and Business Performance\n Teamwork\n Working on Your Own\n Empowerment\n\n Customer Service Culture \n\n\n Every Institution Has A Mission and Vision That Drives It\n Balancing Professionalism with Personality\n Strategic Problem-Solving\n Time Management\n\n Customer Service Greatness\n\n\n Decision Making\n Putting the Customer at The Centre of Everything You Do\n Emulate the Customer Service Advantages \n\n Effective Communication \n\n\n Constructive and Active Listening\n Listening for Customers' Needs\n How to Deal with Demanding Customers\n How to Handle Complaints\n\n Diversity in Customer Service Industry \n\n\n Generational Diversity in Customer Service\n Cultural Diversity\n\n Customer Service Evaluation \n\n\n Five Service Dimensions in Which Your Customers Evaluate Your Business\n\n Contribution to Business Success \n\n\n Understanding Your Role in Business Success\n Attitude of Excellence\n\n Learning Outcomes: \n\n\n Define what is customer service and how do I approach it.\n List at least 5 skills needed to interact with customers.\n Identify 6 The Do's and Don'ts for Customer Service Providers and how to make customer service a success in your organization and avoid common pitfalls.\n Define the methods how to tell your customers their requests cannot be completed or will be late.\n List steps to deal with Irate or upset customers.\n Define steps to record dealings with customers.\n Identify steps to go about improvements of your customer service area.\n List steps to improve communication in the industry.\n Identify key points of impact on customer service due to diversity differences/cultures.\n List steps to define the attitude of excellence.\n\n\n\n\nABOUT THE TRAINER:\nZoran Jokic\, Senior Business Developer and Master Trainer\, Training First Consulting\n\n\n\nZoran has had a distinguished career in business and technology. Currently he is the CEO and Partner of Training First Consulting Inc.\n\n\n\nHis practical training first approach and hard work has utilized a company's strengths to meet its business goals and it has been recognized locally and globally. Zoran's 360 degrees approach has benefited many small to medium size businesses and organizations.\n\n\n\nHis tech acumen has developed the sense of modern and sophisticated outcomes when traditional businesses struggled to keep up with the newest demands.\n\n\n\nMr. Jokic is adept at corporate planning\, change management\, customer service excellence\, social media marketing\, training certification\, project management and sales development.\n\n\n\nHe became a Global innovation expert with strong external focus and influencing skills who excels as applying economic\, statistical\, financial and portfolio modeling tools to support strategic business decisions.\n\n\n\n He also provided training to customers/clients with new products and solutions with superior ease-of-use and seamless integration.\n\n\n\nZoran is also co-owner of Parkview News digital newspaper\, Chair for Adult Work Educators of NS\, and soccer enthusiast.
X-ALT-DESC;FMTTYPE=text/html:ONLY TWO \;SPOTS LEFT! REGISTER TODAY!
\n\n
\nThe Halifax Chamber of Commerce is working hard to provide our members with resources\, information and value. We are pleased to offer a round of \;FREE \;online training programs to help grow your business. This program is offered to businesses\, managers\, and employees at zero cost as a benefit of your membership. \;
\n\n
\;\nTRAINING OVERVIEW:
\n
\nCustomer Service \;training is a 12 \;week program that will start on Tuesday \;April 20th and take place once per week every TUESDAY from 9:00 am - 12:00 pm. These training sessions are in high demand with our members. \;Please only register if you are 100% committed to fully participating in this training. You will be required to participate in 80% of the sessions in order to receive the certificate.
\n \;\n\n - \n
This training is for members only. Future members interested in joining\, please contact Cindy Mann\, Membership Sales Manager: cindy@halifaxchamber.com
\n \n - \n
There are only 12 spaces available for this session &ndash\; if the session is full\, please add yourself to the waitlist\, you will be contacted only if a spot opens up.
\n \n - \n
We are limiting this training to 1 employee representative per membership in order to allow more members the opportunity to participate.
\n \;
\n \n
\n\n
\n
\nTRAINING TIMELINE:
\n\n\n - \n
Once the training session is full\, you will be contacted with the required forms (Participant Agreement and Service Registration Intake Form) which must be completed in full and returned by the specified date or you will lose your spot.
\n \n - \n
On the Participant Agreement you will be required to include deposit information. You will only be charged for the $100 deposit if you miss more than 80% of the sessions.
\n \n - \n
Once you return your forms\, your contact information will be provided to your trainer and they will contact you to complete an Individual Needs Assessment to ensure this training is the right fit for you and your business.
\n \n - \n
Your trainer will then become your point of contact for the training and they will provide you with the information on how to join the sessions each week.
\n \;
\n \n
\n\n
\n
\nPARTICIPANT REQUIREMENTS:
\n\n\n - \n
The program must be taken on a computer\, laptop\, or tablet\, no phones.
\n \n - \n
Participants must have an Internet connection\, hardwired preferred vs wi-fi\, high speed no dial up.
\n \n - \n
Headset or earbuds and must have a webcam. If no webcam\, in-laptop video participation is a requirement.
\n \n - \n
Participants must display video\; required to ensure the connection to the instructor and other participants.
\n \n - \n
A quiet place to focus is required\, free of distractions.
\n \n
\n\n*The above are critically important not only for the success of individual participants but also the success of the entire group.
\n \;
\n\n
\nCUSTOMER SERVICE TRAINING \;
\n\nImportance of Exceptional Customer Service
\n\n\n - The Growing Power of Consumer
\n - Customer Needs
\n - Quality Service
\n - Customer Value and Business Performance
\n - Teamwork
\n - Working on Your Own
\n - Empowerment
\n
\n Customer Service Culture \n\n\n - Every Institution Has A Mission and Vision That Drives It
\n - Balancing Professionalism with Personality
\n - Strategic Problem-Solving
\n - Time Management
\n
\n Customer Service Greatness\n\n\n - Decision Making
\n - Putting the Customer at The Centre of Everything You Do
\n - Emulate the Customer Service Advantages
\n
\n Effective Communication \n\n\n - Constructive and Active Listening
\n - Listening for Customers&rsquo\; Needs
\n - How to Deal with Demanding Customers
\n - How to Handle Complaints
\n
\n Diversity in Customer Service Industry \n\n\n - Generational Diversity in Customer Service
\n - Cultural Diversity
\n
\n Customer Service Evaluation \n\n\n - Five Service Dimensions in Which Your Customers Evaluate Your Business
\n
\n Contribution to Business Success \n\n\n - Understanding Your Role in Business Success
\n - Attitude of Excellence
\n
\n Learning Outcomes: \n\n\n - Define what is customer service and how do I approach it.
\n - List at least 5 skills needed to interact with customers.
\n - Identify 6 The Do&rsquo\;s and Don&rsquo\;ts for Customer Service Providers and how to make customer service a success in your organization and avoid common pitfalls.
\n - Define the methods how to tell your customers their requests cannot be completed or will be late.
\n - List steps to deal with Irate or upset customers.
\n - Define steps to record dealings with customers.
\n - Identify steps to go about improvements of your customer service area.
\n - List steps to improve communication in the industry.
\n - Identify key points of impact on customer service due to diversity differences/cultures.
\n - List steps to define the attitude of excellence.
\n
\n\n
\nABOUT THE TRAINER:
\n
Zoran Jokic\, Senior Business Developer and Master Trainer\, Training First Consulting
\n
\nZoran has had a distinguished career in business and technology. Currently he is the CEO and Partner of Training First Consulting Inc.
\n
\nHis practical training first approach and hard work has utilized a company&rsquo\;s strengths to meet its business goals and it has been recognized locally and globally. Zoran&rsquo\;s 360 degrees approach has benefited many small to medium size businesses and organizations.
\n
\nHis tech acumen has developed the sense of modern and sophisticated outcomes when traditional businesses struggled to keep up with the newest demands.
\n
\nMr. Jokic is adept at corporate planning\, change management\, customer service excellence\, social media marketing\, training certification\, project management and sales development.
\n
\nHe became a Global innovation expert with strong external focus and influencing skills who excels as applying economic\, statistical\, financial and portfolio modeling tools to support strategic business decisions.
\n
\n \;He also provided training to customers/clients with new products and solutions with superior ease-of-use and seamless integration.
\n
\nZoran is also co-owner of Parkview News digital newspaper\, Chair for Adult Work Educators of NS\, and soccer enthusiast.
\n \;\n
\n
LOCATION:ONLINE VIA ZOOM
UID:e.2481.2759
SEQUENCE:3
DTSTAMP:20260516T170518Z
URL:https://business.halifaxchamber.com/events/details/free-online-training-customer-service-2759
END:VEVENT
END:VCALENDAR