BEGIN:VCALENDAR VERSION:2.0 PRODID:-//ChamberMaster//Event Calendar 2.0//EN METHOD:PUBLISH X-PUBLISHED-TTL:P3D REFRESH-INTERVAL:P3D CALSCALE:GREGORIAN BEGIN:VEVENT DTSTART:20220929T120000Z DTEND:20220929T160000Z X-MICROSOFT-CDO-ALLDAYEVENT:FALSE SUMMARY:TRAINING: Become a Customer Service Expert DESCRIPTION:The Halifax Chamber of Commerce is working hard to provide our members with resources\, information and value. We are pleased to announce that we will be offering a round of FREE online training programs to help grow your business in collaboration with the Department of Labour\, Skills\, and Immigration. This program is offered to businesses\, managers\, and employees at zero cost as a benefit of your membership. \n\n\nTRAINING OVERVIEW:\nCustomer Service Excellence training is a 10 week program that will start on Thursday\, September 29\,2022 and takes place once per week every Thursday from 9:00 am -1:00 pm. These training sessions are in high demand with our members. Please only register if you are 100% committed to fully participating in this training. You will be required to participate in 80% of the sessions in order to receive the certificate. \n\n\n \n Preference will be given to members. Future members interested in joining the Halifax Chamber of Commerce\, please contact Cindy Mann at: cindy@halifaxchamber.com \n \n \n There are only 12 spaces available for this session if the session is full\, please add yourself to the waitlist\, you will be contacted only if a spot opens up.\n \n \n We are limiting this training to 1 employee representative per membership in order to allow more members the opportunity to participate.\n\n \n\n\nTRAINING TIMELINE:\n\n\n \n Once the training session is full\, you will be contacted with the required forms Service Registration Intake Form which must be completed in full and returned by the specified date or you will lose your spot.\n \n \n Once you return your forms\, your contact information will be provided to your trainer and they will contact you to complete an Individual Needs Assessment to ensure this training is the right fit for you and your business.\n \n \n Your trainer will then become your point of contact for the training and they will provide you with the information on how to join the sessions each week.\n\n \n \n\n\n\nPARTICIPANT REQUIREMENTS:\n\n\n \n The program must be taken on a computer\, laptop\, or tablet\, no phones. \n \n \n Participants must have an Internet connection\, hardwired preferred vs wi-fi\, high speed no dial up.\n \n \n Headset or earbuds and must have a webcam. If no webcam\, in-laptop video participation is a requirement.\n \n \n Participants must display video\; required to ensure the connection to the instructor and other participants.\n \n \n A quiet place to focus is required\, free of distractions.\n \n\n\n*The above are critically important not only for the success of individual participants but also the success of the entire group.\n\n\nCUSTOMER SERVICE EXCELLENCE TRAINING \n\n"While consumers have always had the ability to vote with their feet\, or with their wallets\, they now have more power to influence not only what they buy\, but also what others buy. Empowered by social networks and digital devices\, consumers are increasingly dictating when\, where and how they engage with brands". - Deloitte\n\nCourse Outlines:\n\nIn this course you will be able to learn and practice:\n\n- How to create service standards for an excellent customer experience?\n\n- Developing strategies for communicating effectively with current and potential customers.\n\n- Managing difficult customer situations.\n\n- Create the best customer service that helps your business thrive in the years to come.\n\n\nABOUT THE TRAINER:\n\n\n\nGeorges Hanna\n\nGeorges Hanna is a Nova Scotian entrepreneur who started and ran couple businesses: a restaurant and four online platforms. From his previous successes and failures\, Georges created a simple process to scale your business and grow your personal results.\n\n \n\nWhile coaching and mentoring more than 9\,000 entrepreneurs in Canada and overseas to start and grow their businesses\, Georges created a simplified solution using his method of "Reaching Beyond Your Local Market". Georges currently train and coach businesses to export their expertise and systems online\, in the format of knowledge products.\n\n\n\nGeorges has been recognized for many awards: \n\n\n The Most Innovative Sales and Marketing Consultancy Award 2022\, \n The Most Inspiring Immigrants in Atlantic Canada Award 2022\, \n Halifax Chamber of Commerce Award 2022 Finalist for Exporting\, and \n A finalist for the Change Maker- Digital Diversity Award with Digital Nova Scotia.\n\n\nYou can connect with Georges through his LinkedIn\, and Website. X-ALT-DESC;FMTTYPE=text/html:

The Halifax Chamber of Commerce is working hard to provide our members with resources\, information and value. We are pleased to announce that we will be offering a round of FREE online training programs to help grow your business in collaboration with the Department of Labour\, Skills\, and Immigration. This program is offered to businesses\, managers\, and employees at zero cost as a benefit of your membership. \;

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TRAINING OVERVIEW:

\nCustomer Service Excellence \; \;training is a 10 week program that will start on Thursday\, September 29\,2022 \; \;and takes place once per week every Thursday from 9:00 am -1:00 pm. These training sessions are in high demand with our members. \;Please only register if you are 100% committed to fully participating in this training. You will be required to participate in 80% of the sessions in order to receive the certificate. \;\n\n\n\n

TRAINING TIMELINE:

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PARTICIPANT REQUIREMENTS:

\n\n\n\n

*The above are critically important not only for the success of individual participants but also the success of the entire group.

\n\n
\n

CUSTOMER SERVICE EXCELLENCE \;TRAINING \;

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&ldquo\;While consumers have always had the ability to vote with their feet\, or with their wallets\, they now have more power to influence not only what they buy\, but also what others buy. Empowered by social networks and digital devices\, consumers are increasingly dictating when\, where and how they engage with brands&rdquo\;. - Deloitte

\n\n

Course Outlines:

\n\n

In this course you will be able to learn and practice:
\n- How to create service standards for an excellent customer experience?
\n- Developing strategies for communicating effectively with current and potential customers.
\n- Managing difficult customer situations.
\n- Create the best customer service that helps your business thrive in the years to come.

\n\n
\n

ABOUT THE TRAINER:

\n\n

\n\n

Georges Hanna

\n\n
Georges Hanna is a Nova Scotian entrepreneur who started and ran couple businesses: a restaurant and four online platforms. From his previous successes and failures\, Georges created a simple process to scale your business and grow your personal results.
\n \;
\n\n
While coaching and mentoring more than 9\,000 entrepreneurs in Canada and overseas to start and grow their businesses\, Georges created a simplified solution using his method of "\;Reaching Beyond Your Local Market"\;. Georges currently train and coach businesses to export their expertise and systems online\, in the format of knowledge products.
\n\n

\nGeorges has been recognized for many awards: \;
\n\n\n\n
You can connect with Georges through his LinkedIn\, and Website.
\n LOCATION:ONLINE VIA ZOOM UID:e.2481.3865 SEQUENCE:3 DTSTAMP:20260516T161342Z URL:http://business.halifaxchamber.com/events/details/training-become-a-customer-service-expert-3865 END:VEVENT END:VCALENDAR